This article presents an in-depth look at the implementation of HANDO for PT Guzzilla International, a leading heavy equipment maintenance service provider in Indonesia. Through this case study, we will explore how PT Guzzilla successfully carried out the digitalization of heavy equipment operations in stages, starting from inspection processes and documentation, to quotation and purchase order (PO) management.

This case study on the digitalization of heavy equipment operations serves as a real-world example of how the HANDO solution can address various challenges arising from previously manual and unintegrated systems, while also improving efficiency and transparency in both technical and administrative workflows.

Company Background: PT Guzzilla International

PT Guzzilla International operates in the technical services sector for heavy equipment and is well-regarded for delivering comprehensive maintenance solutions to various business entities across Indonesia. Its core services include equipment inspection, maintenance, unit delivery to project sites, operator and technician training, and complete overhaul activities.

In its day-to-day operations, Guzzilla manages dozens to hundreds of heavy equipment units distributed across multiple operational areas. However, the continued reliance on manual systems posed significant challenges—particularly in documentation, process efficiency, and interdepartmental coordination.

Recognizing the complexity of these issues, Guzzilla identified the urgent need for digital transformation in its operational workflows. A strategic step was taken through the implementation of HANDO, aimed at digitalizing the entire workflow—from inspection and documentation to quotation and PO management—in one integrated system.

Problem & Challenges

Before the implementation of HANDO for PT Guzzilla International, the company faced several significant operational challenges, particularly in the inspection and documentation processes of heavy equipment units. All inspection activities were conducted manually using paper forms without a standardized format. This resulted in inconsistent inspection outcomes and a high risk of documents being misplaced or not properly recorded.

Here are the main issues experienced by Guzzilla:

• The heavy equipment inspection process was still performed manually using printed forms without a standardized format, leading to inconsistent results and a high risk of lost or misplaced documents.
• Inspection reports were difficult to trace historically, as they were not stored in a digital system.
• Visual documentation such as photos and videos of damages was not integrated with the written inspection reports, resulting in fragmented technical information that was difficult to compile effectively when needed.
• The process of creating quotations and purchase orders (PO) was carried out separately and was not integrated with the inspection results, making coordination between the technical and commercial teams difficult.
• Time efficiency and data accuracy remained a challenge, especially since all processes still relied on offline documents or manual spreadsheets.
  

Solution from HANDO

To address these operational challenges, the implementation of HANDO for PT Guzzilla International was chosen as a strategic step in driving the company’s digital transformation. HANDO is a service that develops inspection and vehicle handover applications. This solution supports the management of inspection processes and administrative needs in a more efficient, accurate, and flexible manner—especially in complex work environments spread across multiple locations.

Standard Features Implemented:

• Dynamic Inspection System: Allows the Guzzilla team to configure various inspection formulas (for different types of heavy equipment) by adjusting parameters in the system without requiring redevelopment.
• Customizable digital checklists tailored to the type of work.
• Digital inspection reports complete with photo/video documentation, compiled into a single, unified report.
• Full traceability of inspection history for each unit, making it easier to check past conditions.

Custom-Developed Features (Customization):

• Quotation Management: HANDO was further developed to support automatic quotation generation based on inspection results and job estimates.
• Purchase Order (PO) Management: A new feature to record and manage POs, whether from clients or internal procurement to vendors, directly linked to inspection results and quotations.
  
• All data is now connected in a single workflow — from inspection → quotation → PO — which facilitates interdepartmental coordination and enhances transparency.

Results & Impact: Implementation of HANDO for Guzzilla

Although the implementation of HANDO for PT Guzzilla International is still in progress, the company has already begun to experience positive impacts in the form of significant improvements in operational performance:

KPI & Estimated Impact:

• +25% time efficiency in field inspections
• 100% of data documented and digitized
• Lead time from inspection to PO reduced by up to 30%
• Improved cross-departmental coordination (operations and commercial)

The case study on the implementation of HANDO for PT Guzzilla International demonstrates that digital transformation in inspection and administrative management processes can deliver tangible benefits in operational efficiency, data accuracy, and interdepartmental coordination. Through an integrated and flexible system, Guzzilla successfully overcame various challenges previously caused by the use of manual methods.

If your company is facing similar challenges in documentation, inspection, or unit handover workflows, now is the time to switch to a proven digital solution. Use the HANDO service to establish a smarter, more efficient, and well-structured workflow tailored to your industry needs. Contact us now for further consultation!